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The majority of the queries we receive relate to problems with downloading the quiz of operating it on Powerpoint. If you are having problems with this please take a look at Download/Powerpoint Instructions These instructions should assist you. A small number of customers experience issues as they are working on work computers with firewalls installed that block downloads from Dropbox. If that is the case we would suggest that you try the download on a different computer without a firewall. The above will fix 99% of problems that customers have. Please drop us a line if there is anything else we can help you with. Alternatively you can give us a call during normal office hours on 01403 274550 or email to mike.weaver@power-pubquiz.com